TERMS AND CONDITIONS
Use of this website indicates your agreement to the following terms & conditions set-out below. H + Co. advise that at any time changes can be made without notice to these terms & conditions set-out below. H + Co. reserve the right to change prices and product images without notice to this website at any time. We do not make any endorsement or representation as to the accuracy of information contained within third-party linked websites.
H + Co. owns the copyright to the content of this website or is licensed by the copyright owner to use the content. No part of this website may be reproduced. H + Co. does not claim that any information obtained from this website is virus free and does not take responsibility for any
viruses, faults or other defects. You, the customer are responsible for scanning any information for viruses. Every effort has been made to ensure product image and pricing accuracy, however H + Co. has the right to change prices without notice.
Personal information that has been provided by you will not be provided to any other source, however your email address will be linked to our database to use for future specials and promotions. If you do not wish this to occur please advise via the form on the Contact Us page.
We take payment from your card once your order is placed. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you as soon as possible via e-mail. We will endeavour to have your order fulfilled or suggest a comparable product of similar nature for your agreement. If we cannot fullfill your order a full refund will be given where you have already paid for the goods.
Goods are subject to availability. All items that are displayed on the website are available to purchase. However from time to time a Supplier may not be able to provide a product for whatever reason and in this situation ordering this product may be out of our control. In the
event that we cannot supply a product we will notify you within 3 working days of your order and will notify you via e-mail. We will suggest a comparable product of similar nature for your agreement. If we cannot fulfill your order a full refund will be given within 5 workings days where you have already paid for the goods. It is our intention to only display available products for sale. If a Supplier is unable to supply a product for whatever reason we will have this product removed from the website.
H + Co. Returns Policy – Our Guarantee to You. H + Co. is an Australian retailer, owned and run by Hiten (“H”) Thakrar, who has over 1 5 years experience in and retail industries. Oftentimes, H has handpicked what products and lines to showcase in both the H + Co. shop as well as the online shop. We are particular about and proud of the products we sell, and only sell products that are of high quality. We will NEVER sell used products or seconds.
Money Back Guarantee – We want you to feel complete comfort and confidence when you’re shopping with H + Co. To this end, we provide a 30-day Money Back Guarantee (from date of purchase) on all online purchases. Products returned must be unused and in their original
condition and sent back to H + Co. at your expense. For all returns, along with the product you will need to include your name and contact details, receipt or order number, and a note stating if you would like an exchange or refund. When You Receive Your Order we try to ensure all our products are shipped free from defects, but if there is a problem with the product you have purchased when you receive it, please contact us and we will organise to have the item replaced promptly.
Warranty Based Returns – Every product you purchase from H + Co. comes with a full manufacturer’s warranty that covers manufacturing defects or faults. Warranty periods differ for different products, and start from the purchase date on your receipt. Warranties do not cover
wear and tear, misuse, or other damage. If a problem occurs with your product within its warranty period, you may contact the manufacturer or service centre for help with the issue. You may also contact us for assistance with contacting the manufacturer.
H + Co., www.handco.com.au.
H + Co. is committed to providing you with the best possible customer service experience. H + Co. is bound by the Privacy Act 1 988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information – There are many aspects of the site which can be viewed without providing personal information, however, for access to future H + Co. customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information – We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. H + Co. takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information – For each visitor to reach the site, we expressly collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information – You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. H + Co. reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.